We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.
Our ICO registration number is Z6495415.
What personal data do we collect?
Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.
We collect personal data in connection with specific activities such as season ticket applications, ticket purchase, employment etc. You can give us your personal data by purchasing tickets, taking part in surveys, entering competitions or by corresponding with us by phone, email, social media etc. This personal data you give us may include name, title, address, date of birth, age, gender, financial information, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.
We may also collect limited sensitive data concerning your health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend an event.
Employees (Current, Past & Prospective)
If you’re an employee then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal or contractual reasons, to protect us and for safeguarding purposes. The data processed to meet employment contractual, statutory and management responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay; leave, maternity pay, pension, emergency contacts, tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring, recruitment and employment, training and development, absence, disciplinary matters, e-mail address and telephone number.
How we use your personal data
We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation/UK Data Protection Act and Privacy of Electronic Communication Regulation.
Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.
Personal data collected and processed by us may be used for the following purposes: May 2018
-administration of season tickets and pre purchased tickets -where this is necessary for the performance of a contract -feedback and visitor analysis -where this is necessary for our legitimate interests -where we send marketing communications by electronic means, where we have your consent
If you choose to hear from us we may send you information about Knebworth House and our events, working with us etc.
We’ll only send these to you if you agree to receive them and we will never share your information with other companies for inclusion in their marketing. If you agree to receive marketing information from us you can change your mind at a later date. However, if you tell us you don’t want to receive marketing communications then you may not hear about events or offers that may be of interest to you.
We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.
There are some communications that we need to send. Examples are:
-transaction messaging, such as ticket confirmations
-information about an event you are attending, cancellations etc.
We sometimes carry out surveys to get visitor feedback. We use this feedback to improve the experiences that we offer. If you choose to take part in a survey, we’ll tell you when you start what data we will collect, why and how we’ll use it.
Keeping your information
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. We store all of our data within the European Union.
How we secure your data
LEL ensures that appropriate security procedures and technologies are in place to maintain the security of all personal data. This applies to data held by LEL or by a data processor on behalf of LEL. Personal data may only be transferred to a data processor if they have in place adequate measures and agree to comply with the LEL data protection policy. Paper files and other records or documents containing personal/sensitive data are kept in a secure environment. Personal data held on computers and computer systems is protected by the use of secure passwords. We will always keep your information secure to maintain your confidentiality.
Disclosure of personal data to other bodies
In order to carry out our contractual and management responsibilities, we may need to share an employee’s personal data with one or more third party supplier. To meet the employment contract, we are required to transfer an employee’s personal data to third parties, for example, to pension providers and HM Revenue & Customs. When we allow third parties acting on behalf of LEL to access to your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use. May 2018
Personal data collected and processed by us may be shared with the following groups where necessary:
LEL employees Contractors Service Providers providing services to us
We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of LEL, our and visitors.
There are some CCTV cameras on site and you may be recorded when you visit us. CCTV is used to provide security and will be only be viewed when necessary (e.g. to detect or prevent crime) and footage is stored for a set period of time after which it is recorded over. LEL complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
You have the right to:
-request that we don’t send you marketing communications -be informed if your personal data is being used -get copies of your personal data (this is known as a ‘subject access request’ and a copy will be sent you within one month) -get your data corrected -get your data deleted -limit how we use your data -receive your data in an accessible way -object to the use of your data
Please note that we may be entitled to refuse requests where exceptions apply: for example, if we can show our processing is necessary for a lawful purpose.